September 06, 2010
Why Call Centers Are NOT Investing in Davao
Published on December 7, 2006
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86 comments
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• The Daily Post (1/5/07)
• The Daily Post (1/7/07)
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The Davao City Chamber of Commerce and Industry has decried the practice of call-center companies to recruit call-center agents from Davao City for their branches in Cebu or elsewhere. The chamber’s Andre Fornier had a mouthful to say about the matter:
“Cebu is bragging that they have enough call center agents, but most of their agents and also Manila-based call center agents came from Davao. We will not support call centers which are only making Davao City as a recruitment ground. Of course we cannot stop them from doing so, we have no law for that, but we will not encourage our people to be a call center agent in Manila or in Cebu,” he said.
But are these call-center companies really the problem?

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most call center people are unhappy with their work and dream of someday working in a regular, daytime and REAL job.
6)Low-skilled, repetitive, low value, rules-based, low complexity work but very high stress work. As I said, slaves working in airconditioned slave centers.
Got get real jobs you morons!
hahaha, crying out loud dahil hindi equipped ang city nya. FYI ICT and BPO is not the single bread and butter of cebu, its doing good in tourism and exports and of course ICT and BPO. at ano ba alam mo sa ICT and BPO? call center lang? geee, ang bobo mo pala.
buti sa cebu everything is doing well, compare natin ang cebu and davao in tourism, exports and ICT/BPO, davao would surely pale in comparison. at least sa cebu all aspects of investments are welcome and are doing good.
no wonder… Cebu fourth in list of top emerging BPO locations… the only philippine city aside from manila.
davao? missing in action… not even in the top 15.
Matilda,
Go get a real job! Don’t you get tired speaking into that headset for 8 hours everyday? With no real intellect being used? With your supervisor constantly bugging you? Waking up when Mike Enriquez is on tv for “24″ News on GMA, and getting to sleep when Eat Bulaga is playing on TV.
C’mon, get real. You’re just slaves. Just take a look at your work. You’re forced to come in on time everyday and get reprimanded if you come in 5 minutes late and documented. You ask permission from a workforce manager to take a leak. You told when to take a break, when to take lunch, the number of minutes you are on call are counted. The number of minutes it takes you to log the call after you hang up is counted. Just look at your really carefully. And from an outside perspective. It’s just plain and simple slave work. Slaves in air-conditioned offices.
No matter what you call it, it’s still slave work.
Nakakaawa kayo. No matter how you pretend that your jobs are special. It’s still at the lower end of the spectrum.
Get a real job.
^^^ at least may trabaho sa cebu, eh sa davao? wala! kawawang mga davaoeño, nagpupunta pa ng manila and cebu para lang magpaka “slave” tapos yung taxes sa manila and cebu pa napupunta. nyahahaha.
Matilda,
I can easily get a director or VP job at any call center anywhere in the country if I wanted to. But I have pride and dignity. I have SELF-RESPECT. And I get more compensation from where I work than your directors or VPs. I MEET face to face with my clients in Singapore, Hong Kong, Thailand, YES, even in Cebu. If you want to know where I work, just scroll up.
How much are you paid call center slave? 10 thousand? 14? 18? Pathetic.
Have some self-respect, get a real job. If you just graduated from a good and expensive school, received honors, you wouldn’t have to demean yourself by working in a ‘slave center’ and not having a life by working the same hours as prostitutes.
Good luck!
there is too much poverty in davao i tell you! at least sa cebu wala pang nagpapakamatay na 12 year old girl dahil sa hirap at gutom, hindi kasi ganun ka active yung business sector kaya yan, nagkakandahirap ang citizen ng city, such a pity!
grabe ang mga comments dito whe!!!striking ha….anyway nagiging personalan na ito, i just wanna put a comment to what chada had written ‘hindi lahat ng mga private schools ay ganun ka effective…most of the private schools geeks are just pretenders…some of them are even engaged in flesh selling just to sustain studies’ anyway,,,maganda naman ang magcompare at least my poin of comparison tau for us to excel…i am in call center business pls wag mu namang gawing cheap ang trabaho namin…kahit malaki pa mga sahud ninyo ok lang at least my mga taong nagkakaroon ng trabaho at hindi palaboy…
alam mo naniniwala ako na factory work agn trabaho sa call center. binihisan lng ng mganda, nilagyan ng aircon…pero kung tutuusin, factory work pa rin siya. isipin mo kada 10 minutes binabantayan ang trabaho mo. araw araw inaudit ng quality ang calls mo. kongting mali, sitahin ka agad. konting late, coaching form kaagad. inooras lahat ng gawain mo, pati pagCR oras. before ako ngtrabaho sa call center, nagtrabaho ako sa isang regular day job, hindi kami tinatrato ng ganyan. hinahayaan ka gawin ang trabaho mo ng maayos, kng nagkakamali ka man, tuturuan ka, pero tinatrato ka na parang tao, hindi tulad sa call center, ang trato sa atin mga agents parang mga bata o mga taga pabrika. walang respeto mga supervisor, akala mo naman napakagaling. mga supervisor ko noon sa ibang trabaho talagang magaling magtrato ng mga tao.
lahat tayo mababaho ang t@e,ok?kahit ano pa trabaho nu parepareho lahat!kahit pa sabihin nating pinakamayaman pa tayo sa buong mundo mabaho pa rin t@e mo!ang kinakain mo kahit sa call center o sa iba mo pa nakukuha..magagiging t@e pa rin,ok?!!
Davaeno’s are so whiny about their job, better to have jobs than nothing.
Hello, mga davaotards bakit nagrereklamo pa kayo kung mapupunta ang pera nyo sa Cebu, you think as Cebu is not part of this country.
ayoko sa cebu…mabaho, madumi at grabe ang squatters area! parang sa maynila!
sa maynila naman, ang mga taga squatters area puro mga cebuano!
reading the comments above, its getting obvious why davao lags behind cebu. among manila cebu and davao, parang davao na ata ang pinaka matamlay when it comes to development… at may K pa silang manlait sa cebu, when in fact theyre just eating cebu’s dust!
who do you think you are cebuanos?? you even sound so BISAYA when you speak english or even tagalog.. hahaha.. how pity!! so obvious ang accent!! i got to visit the city minsan and they look at poeple who speak tagalog/english excellently like as if they were aliens.. galit sa mga effortless mag-salita ng both english and tagalog language.. i used to live in cebu and it’s not nice to see trash everywhere and not to mention the malodorous smell.. eeeeeeeeeeeeeew..
-proud to be davaoeño..
Cebu is over 400 years old already. pero bakit parang wala masyadong nangyari sa 400 years? mabagal ang asenso…
exactly!!
hai nako. you people are so walang magawa. lols. work nalang kayo kung saan ninyo gusto para masaya! hehe. mag olay total effects para iwas wrinkles. ano bah.
“I have learned that success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome while trying to succeed.” -Booker T. Washington
“You can’t hold a man down without staying down with him.” – Booker T. Washington
Davaoeños,
JPMorgan Chase Bank, N.A. will be having a Job Fair this February 22 to 25 at the Marco Polo Hotel in Davao City.
JPMorgan Chase is one of the largest financial institutions in the world with over $1.6 trillion in assets with over 170,000 employees in over 50 countries. It has six main lines of businesses:
Credit Card Services
Retail Financial Services
Commercial Banking
Asset Management
Treasuries and Securities Services
Investment Banking
For more information, please visit http://www.jpmorganchase.com or at our career site at careers.jpmorganchase.com.
We still have a lot of things to do. For the past few months, I have read alot of news and blind items about particular call centers / BPOs that would locate (daw) in Davao…Till now? wala pa rin kahit isa!
Why? Kc kulang tayo sa pagpromote ng Davao not only as an IT Hub but as an IT commodity as well……Cebu, Manila, and Cagayan de Oro are so successfull in selling their cities as an IT hub. Tayo? puro dada lang!
Also, nakakalungkot…i met a friend whose task is to search for future sites for their expansions. He said that their company is keen on having a business in Cagayan De Oro..Kc for them, it looks like na mas progressive and booming daw ang CDO than Davao! Perception counts! CDO is a winner when it comes to promoting their cities..Tayo? kawawa! this is so evident when u check other exhibits na kasali ang davao..kulelat tayo!
Hi Xygen,
I recently read the BPA/P’s (that’s the outsourcing association) Philippines O&O or Outsourcing and Offshoring report. They were ranking all major cities in terms of viability for setting up O&O offices. One parameter (or metric if you will) is called ‘utilization’. Due to the smaller population in Cagayan de Oro and the existence of about 3 major call centers and numerous smaller ones, the city is already considered “near-fully-utilizied”. Davao on the other hand is underutilized because of the relative large working population but the present existence of only 2 major O&O companies (Link2Support and G-Com).
Presently Western Wats, Sutherland and a couple of other major O&O companies are in their implementation stages in opening their offices in Davao. Ayala Corp is in partnership with Anflo in Davao to build a shopping and entertainment center and an office suited for BPOs.
Now, many major O&O companies are looking at Davao since they’ve already “fully utilized” most major cities in the Philippines, except for this one. Two years from now, this article is going to be passe.
Sitel/Clientlogic, Callbox, Sutherland,Link2Support, WesternWatsare already operating in Davao
i think the reason behind Davao’s BPO investments is really the security. I mean Davao is near Cotabato and other places in Central Minadanao which is notoriously infested with kidnappers.
If you compare crimes of Davao, Cebu and Manila. I would say Davao is safest. But if you would compare a petty crime to kidnapping–that would be a different story.
New York has alot of petty crime than that of Manila but would you think kidnapping is present?I dont think so. I think thats the problem of us here in Mindanao. The security problem from kidnapping and abductions.
even as for me, i live in Iligan and we can say security is the major factor of our city not being able to develop into what CDO and Davao is currently having. We are near Lanao which is as notorious as that of the Cotabato provinces in Central Mindanao. We are even faring bad against Gen San, Iloilo or Bacolod for that matter.
For now, I can say Cebu and CDO by far has gotten most of the BPO investments in the Vis/Min area.
Cebu is fast becoming the major center for BPOs in the country and even overtaking that of Manila. Its because they have the necessary infrastructure, investor confidence, security, commercial viability, tourism ability whether it be local or foreign, and its strategic location.
duh..davao has plenty of moslem population so people couldnt stop thinking that it isn’t safe to invest their money to that city as we all know the christian-moslem conflict.. this is 1 of the problems we are suffering today more particularly in mindanao area.
security?i even have a teacher here in davao who originated in CDO…she even love to stay in davao cos it has a very great security…she can text in every streets in davao contrasting to CDO she said…i love staying in davao…but its the way company percieved to davao..but its ok lots of more jobs are still offered by the city
well, its very simple because they dont beleive davao to host many call canters.davao is not realy a progressive city.It somewhat like an agricultural city. did you what make cebu more populated because there many people who come here to find jobs.. Not only cebuanos and sorrounding provinces and mindanao is part of. why in davao do u think that theres squatters.. OMG. you should that davao is not comparable to cebu.In davao wala masyadong tall buildings and nkita ko marco pololang kumpara sa cebu may twin tower 43 story. taos d2 sa It nagsulpotan ang ang call center. at least nakatulong ang cebu emplyment.Sa bisaya pa sobra ra na dri cebu and niinvest diha. may bombing dyan..
sabi nag (bayaw ko hindi masyado malaki sahod dyan kaya d2 sya cebu nagtatarabaho.wala na yang kailan naging province ang cebu.Cebu has many big schools,big establishment. davao kasi naka move on..bago lahat kasi naiwan tuloy.punta kau ayala cebu. talagang wala ang davao. tapos kung may ayala man dyan itayo..eh talagang naiwan ang davao sa cebu.
Unfortunately, some Davao bizmen are riding on the wave of the call centers popularity. Davao should continue to strengthen its manpower development for manufacturing and industrial development. Davao City has 1.3 million citizens that can be mobilized at any one time. They have a strong industial agriculture and mining industry. Wag kayong gumaya sa Metro Manila at Cebu na call center lang ang target.
Surprisingly, even though Metro Davao is not as “noisy” as Metro Manila and Metro Cebu when they promote it for investments, it has steadily going up in the ranks of the most competitive cities in the country. Tinalo pa niya ang Quezon City kung san nakatambak ang mga call centers. Kudos Dabawenyos! Always be humble as the others continue to be fight each other for fame. Yung mabunga daw kasi na puno, yun ang palaging binabato.
im from pampanga..i can’t believe that this is how devided we are as a nation..we are all filipinos and we should help one another to make our country great again..sa ibang bansa nilalait na nga tayo ..bakit tayo tayong mga pilipino nilalait natin isat isa?let us unite for a better philippines..let us show to the world that filipinos are worth dying for
BPO jobs are real jobs, those who say it’s not are sour graping coz they were not accepted.. Comparing Davao to Manila Call centers, Davao sucks! Agents speak in bisaya and find English corny! So how can you expect investments when Davao is lousy? Absenteeism rate is far out and getting nowhere. Davaoenos are lazy compared to Cebu and Manila professionals. Worst, Davaoenos are Crabs and pull each other down. Yes, Non English Speaking Crabs!
Basta, Wag na lang kayo mag invest sa Davao. You’ll just be frustrated with the agents here. Unprofessionals! Even Team Leaders and Operations Managers can’t even speak straight english! That’s why they are hiring imports from Manila and Cebu to stabilize the industry up to now!
Pinoysatimog, sour graping lang ka lang kasi baka hindi talaga nakapasa sa interviews. And you only have Sutherland and Concentrix in Davao. The rest are little lousy call centers engaging in scams such as global connect who sells sex toys! So dapat wag na talaga mag invest sa davao! Look at Bacolod, they have Teletech, Teleperformance, Converygs, Transcomm Nucomm. All Big Callenters because they trust people there unlike in Davao. You better rot in the south jackass! DDS at patayan lang kayo magaling!
Calling people is a dignified career naman. Globalization is the “it” in the business right now — outsourcing. The world is flat… call center acquired skills and potential marketing talent can be a real asset to get better business prospects abroad in the future. Ako nga naghahanap ng individuals with good educational background, talent sa marketing, and good work ethic. Email me if you’re interested… rollyvilla@gmail.com
By the way, I’m from Davao too. Naaah… if you’re looking for a job and good business… people says Davaoenos are lazy, no good English speakers… hope you’ll take their lead… coz I’m one of those… if you somehow risk… it’s all up to you… best advise… as the old saying goes, “you’d only smell who rub against with.” If you follow the voices of these prophets of doom… you’ll smell and end up like them…