Comments on: RP call centers reel from world’s highest turnover

By: Stella Vi Salvador

Stella Vi Salvador — Wed, 06 Aug 2008 07:32:34 +0000

If given a chance,I would like to be a part of your company to ehance my communication skills.

By: jerome

jerome — Sat, 24 May 2008 18:51:36 +0000

I can’t believe the turn over rate.. !

By: Karlo D.

Karlo D. — Fri, 25 Apr 2008 00:49:47 +0000

Call center agents are treated like prisoners in a concentration camp, with “Nazi” security guards eyeing every employee like they are potential thieves or terrorists. Inside, its like a factory and the agents are seen as machines that must function as machines that run smoothly. Look at their faces, Look at their eyes when you’re in an elevator with them. Try to listen to them talk in whispers in the cafeteria when they’re tired of speaking English. Even their laughters and their smiles are fake and put-ons because they all badly need the money. Every agent knows they all work under the “sword of Democles” —- just three mistakes and you’re gone. You stop being a human being when you’re a call center agent. Talk to the hundreds who quit or asked to be fired, they’ll tell you the same story…

By: Kelly

Kelly — Thu, 03 Apr 2008 09:59:56 +0000

In my opinion, we are lucky that call centers invested their money here in Philippines. They provided fair salary and benefits. Try to work in other companies; they will just pay you basic salary and for how much? There are even no proper benefits. My friend worked in Dubai and earned 15,000 pesos and she was very far from her family. Did it compensate her? For those agents who complained how tiring call center is; here is what I can say dudes �It�s a matter of self-discipline and motivation�. The problem with us, we tend to complain without seeing the positive side yet. Some of my friends quit when we were still in the training because they couldn�t adjust the schedule but after two months they like to re-apply. Why? Is it because Filipinos are changeable minds? Of course not! The reasons are: We don�t know how to appreciate and we don�t want somebody will discipline us in other words; we hate rules and regulations and plus the pride!!! Come to think of it�

By: satisfied

satisfied — Wed, 02 Apr 2008 11:31:23 +0000

i think that expectations were laid out before training actually starts. you’re complaining at how cvg is strict – well, it just goes that you guys don’t deserve to be in cvg at all if you can’t keep up to the standards that they have set. that’s how it is for majority of the call centers: they need to be strict as it is Client initiated. how can cvg be sure of quality service if their training department is very lax? so, i guess you we’re thinking that being an agent is easy. welcome to the real world!! being an agent is hard and you need to really strong to be able to survive. Bottom line is, SURVIVAL OF THE FITTEST!!

By: Anton Pennisol

Anton Pennisol — Thu, 20 Mar 2008 09:43:13 +0000

You’ve got to be an ex-Con or even an ex-trainee to know what’s happening at Convergys. But its the happiest times of their lives to be out of Convergys. They remember the “night of the massacre” when halfway thru their training course, still halfcooked and dazed, unable to absorb the nightly lectures that stretched to the wee hours of the morning, trainors suddenly barged in and announced a series of exams with 100% as passing grade— or perfect score. Trainees could hardly navigate a new software program for the jobs they were hired— but they’re forced to get the exams whether they like it or not. And they have to pass with a 100% perfect score. That’s how they do a “mass execution” at Convergys. (This is also happening in other call centers, we were told by trainors) Most often than not, you see a group of 20 trainees almost wiped out, with only 3 or 5 passing the training and getting the jobs. The promise of P5000 monthly training allowance for fares and meals was forgotten. The promise of P15,000 salary suddenly shrunk to P11,500. Hungry with empty pockets, they suddenly find themselves out of the company, but delightfully relieved and very happy. No, they can’t quit the training on their own, otherwise they’re penalized P25,000. So it’s better to be fired. And many, many others actually “asked to be fired” to avoid paying the penalty. Its nice to know that there’s a growing number of ex-Cons who put up their own website to get the feelings of hundreds of others who got out of Convergys— all happy that they’re out FREE AT LAST !

By: dirt diver

dirt diver — Mon, 17 Mar 2008 10:39:15 +0000

At Convergys, only 3 to 5 out of every 20 trainees survive an intensive one-month training. That is tantamount to a 15-25% Graduation Rate… how is that possible? According to my friend who is a Training in Convergys, their Graduation Rate is averaging somewhere between 85-95%. I wonder where you got your data?

Because if 15-17 Trainees fail for every group of 20.. factor in the cost of training (between US$700-1500) then Convergys should have folded up weeks ago instead of growing to 12,000 or so employees.

By: ben mac

ben mac — Sat, 15 Mar 2008 10:35:51 +0000

call center agents are highly bankable in this country… often than not, most call center agents are too pressured with the 8-hours duty and gets home without extra baggages… i know a lot of call center agents, they are the ones who are adding more stress to their daily routine, overspending on vices, drugs and other stuff… poor attitude makes them more stressed. call centers offer big amount of salaries and benefits, a LOT of agents doesn’t know how to manage it…

By: D

Sat, 15 Mar 2008 04:32:58 +0000

It never surprises me that call center proprietors just can’t seem to get it through their brains that you can’t just treat your employees as some expendable resource to abuse at will. Hence why I created my website http://www.convergyssucks.com.