By Germelina A. Lacorte
Davao Today

DAVAO CITY, the Philippines — More call-center companies might relocate to the regions as the strong peso forces them to look for a cheaper pool of English-proficient workers outside Metro Manila to cut down on labor cost, trade officials said today.

Lou Pasawa, city director of the Department of Trade and Industry (DTI), said he expected this to happen now that the value of the peso nears 45 to the dollar, forcing call-center and business process outsourcing (BPO) companies to cut down on cost by relocating or expanding their existing operations to the provinces.

“Some companies earlier told me they will leave Metro Manila if they can realize a 20 percent savings in Davao,” Pasawa said. “But that was before the exchange rate went down by 40 percent.”

Now that the peso has strengthened against the dollar, he added, call centers may be thinking about relocating or expanding to areas outside of Metro Manila, where their operations are largely concentrated.

Pasawa confirmed plans of the New York-based BPO Sutherland Global Services to put up a 1,000-seat call center in Davao CIty. If plans push through, he said, Sutherland, which has operations in Makati and Clark, will be the sixth call-center company to set up operations here.

“Sutherland has already made its decision. It will set up operations in the city within three to six months time,” Pasawa said.

The BPO company has been hunting for a building in the city that is accredited with the Philippine Economic Zone Authority to set up their operations. Putting up their operations in PEZA-accredited building will allow them to enjoy duty free importation of capital goods and the hiring of foreign nationals without violating Philippine laws.

Except for the Damosa information technology park in Lanang, other IT-ready buildings in Davao City, like the SM City and the NCCC building, still have pending PEZA accreditation.

According to Pasawa, the expansions and relocation of more companies here will provide additional opportunities for jobseekers in Davao.

Earlier, the information-technology cluster of the Regional Development Council (RDC) forecast over one billion pesos in IT investments in Southern Mindanao by the year 2010. This is projected to generate 16,000 jobs.

Most IT industries are largely concentrated in Metro Manila, Cebu and Clark. (Germelina A. Lacorte/

  • Hannah

    Hi! hope you can give me info where can we apply for sutherland global service.

  • Doy Bijis

    good day. is there any call center that is establish now in Davao City, im willing to work in a Customer Service. pls let me know if there are free seats available. my contact no. is 09198602447. my email address is Godspeed!

  • odessa

    good day! me I know where are the call centers located here in davao? Im hardworking person and I want to work in call contact # is 09066004429 and my e-mail address is! more power

  • ezel

    Is there any call centers in Cagayan de Oro hiring for a job? I am looking forward to apply. thanks,

  • ezel

    I’m a graduate of Information Technology
    Contact number, 09284281129
    Email add,

  • mae


    i am currently on training with sutherland
    and im happy that im part of the company

  • i want to be a call center agent.. what are the names of the call centers here in davao?

  • dave ibao

    is there any hiring of call center agents hir in davao?? i am interested to apply.. plis email me..

  • WorkinginMakati

    Invite more investors like BPO companies to DAVAO….I’m from Davao but working here in makati as an call center agent….Please bring us BACK HOME!!!!!!!!!!!

  • outsourcing companies that focus not only in CSR are here in Davao. if you’re an IT grad who have skills in computer software, juz click the link and am sure you will find and get job!!! …..:-)

  • tem

    nice day, can I ask list of all call centers here in Davao City with correspanding addresses plzzzzz email me or you could txtme 09286062060

  • joy

    I’m really interested to re-apply as a CSR close to home but I do not know where pls email me a list of other call centers here in davao. Thanks

  • lanie

    I’m interested to apply, I heard a lot of good things about sutherland. I’m currently working as a call center agent here in cebu, but originally from Davao. Please send me an email thanks

  • Rosalina Alcala-Tabudlong

    Good day!

    I want to be a call center agent. Please do send me list of call center companies; contact numbers and their email addresses, either in davao city or in general santos city.
    Thanks and God bless.

  • Angie

    I want to be a call center agent in davao. Please do send me list of call center companies; contact numbers and their email addresses. Thanks and God Bless.

  • pecy

    hi guys!!!
    i am interested to work in a call center davao or cdo…. u can call me at 09183646483

  • rhea

    i’m really interested about the job and i think i am very qualified.. contact me at this mobile # 09207249011

  • ruvelyn

    good day !!! pleased give me information about this i really want to grab the oppurtutnity and i believed i have the potential of this kind of work and i am also very dedicated pleased contact me at this mobile # 09109383901 will be happy to hear from your companny soon

  • joshua mabunga

    im happy that more call center to be put here in davao. thank you

  • Comfylovely

    I want to be a call center agent in davao. Please do send me list of call center companies; contact numbers and their email addresses and it’s location. Thanks and God Bless!

  • i am rily interested to work in a call center…ps contact me with this #,09058230693

  • i wish to work as a call center agent in any call center in davao but if given a chance to choose……..hopefully at peoplesupport call center……pls contact me with this #,09172735456

  • victoria

    i’m a customer service representative and mentor here in manila for 7 months already and i’m planning to go back to davao and stay there for good. kindly send me an email of the email address of companies currently hiring call center agents and soft skill mentors. thank you!

  • alma

    good day!i already worked as a call center agent as a CSR in clarkfield,pampanga.and now im planning to work again as a call center agent here in davao city.hope you can send me an email of the email address of call center companies here in davao,their contact numbers and location.thank you!

  • natalie

    good am,
    hi! i’m currently working here in hongkong but want to go home for good this december. i want to work hopefully in davao as a call center agent……i live in davao city.hope you can help m.this is my roaming contact number-639297142572.God bless!

  • norolaine

    helow.. gud day i wish to work as a call center agent in any call center in davao but if given a chance to choose..hopefully at peoplesupport call centerpls contact me with this #,09068614578
    i graduated last 2006 at notre dane university with a course of bachelor of science in business administration and i finished also my masters degree in this year. i am a hard working person. thanks

  • norolaine

    hi.. pls hire me as one of your staff agents. i will do my best. pls contact me with this number 09068614578. tnx

  • suthernever

    Hi Guys!

    A lot of you guys sound like you really need a job. Who doesn’t want a job nowadays. We really do need “hanapbuhay”. And definitely not “hanap-pamatay. But I wonder, has anybody been contacted by sutherland with all of your message with your numbers and email address all posted?? Please respond.

    If you really do need “hanapbuhay”, there is a lot more fish in the ocean.

  • arlyn

    hi! im looking for a call center agent..cause i want a job now…TY

  • arlyn

    plz help me find a call agents job…^_^

  • Good day,

    Greetings in the name of peace:

    I am a college level(2nd year).I am from surigao.I am very interested to have a work especially as a call center agent.Hope that you can help me.Thank you!

  • Here’s my e-mail address and contact number,09099047100.

  • gud pm.. I’m soon to graduate this coming october and I am eager to work as a call center agent. I am interested to work and land a jod as soon as I graduate.

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