Poaching of call-center workers worries Davao

Jun. 22, 2007

The Davao City Chamber of Commerce and Industry will come up with an agreement for the equitable distribution of workers among BPO companies. It said it does not want what is happening in Makati and in other areas in Manila — where cases of poaching are reported because of shortage of workers — to happen in Davao. Transaction is done during break-time by the recruiting officer and call center workers just outside their offices, by offering them higher salaries, one official said.

DAVAO CITY — As major business process outsourcing (BPO) companies are already considering Davao City as their next location, with two more big ones conducting assessment of the area, key industry players here are working on measures that will protect the industry.

Andre Joseph T. Fournier, board of trustee of the Davao City Chamber of Commerce and Industry, Inc. (DCCCII) and chairman of the Information Communication Technology (ICT) and Management Information System (MIS) committees, said they are coming up with agreements for the companies to work together for an equitable distribution of people.

Fournier said they do not want what is happening in Makati and in other areas in Manila to happen in Davao where cases of poaching are reported because of shortage of workers .

Transaction is done during breaktime by the recruiting officer and call center workers just outside their offices, by offering them higher salaries, he said.

He said these are the things that they would not want to happen even as he said that those companies already operating here are quite apprehensive once these big players come in with the huge manpower requirement that they would need.

He said there must be regular consultation and these companies must tell us their specific requirements so their need could be properly matched with institutions like schools.

Fournier said once they are here they should also take care of their employees, provide trainings as well as other benefits.

Fournier also said that these BPOs will also be given briefing on how to operate in Davao because of several ordinances that would protect workers.

It is just a matter doing a regular consultation with the industry, he said.

Meanwhile Fournier said 2007 will be Davao Citys year for ICT and they are committed to make it happen this year.

He said the industry is doing well and many good things are already working and one of this is the holding of the business plan competition in Davao that is the first outside Metro Manila.

Initiated by the Philippine Emerging Startups Open (PESO) Fournier said there would be about 60 entries and this is an opportunity for business plans to be presented to the business community.

It is quite difficult for a beginner, like the students, to do a presentation with presidents and chief executive officers of companies all by themselves and this event is an opportunity, he said.
He said there are a lot of good ideas in the region that are not given exposure. (PIA XI/prixdbanzon)

  • The Gov’t can not stop poaching.

    In essence you are inviting collusion and salary fixing.

    Quality education is the key to success.

  • William

    If Davao does not want its call-center worker to be poached then Davao should learn to pay very good rates. you can’t expect people to stay in Davao if the local business make a killing from outsourcing and pay their staff dirt-cheap rates. Wake up and smell the crap.

  • kolin

    exactly…no matter how hard or strenous the job is if the company is giving the right wage …that would be fine then..how can they expect employees to do better if the salary is so discouraging??

  • FahrenheiT

    ‘want a call center job?

    Global Connect eSolutions, a new contact center in Davao city is looking for Call/Contact Center Agents.

    Guys, this is a new company so the opportunity of a successful career is very possible! The company’s rate is higher than other contact centers in the region.. They are following a “one day process” so that you’ll be able to know the status of your application..

    please send you resume to:
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    contact# (0929) 240-3000

    or you may visit:
    2nd Floor, Door #4 Malayan Insurance Building,
    K.M. 6 JP Laurel Ave., Bajada
    Davao City
    TEL# (082) 3035231

  • vilma0gura

    Good am,
    1.Do you have a japan visa trainee. Very truly your’s, vilma

  • i want to be in your your organization.

  • half-computer and half-man

    link2support is paying soooooo loooowwwww! and it’s squeezing the agents’ productivity too much to the point of denying your personal needs…
    if you want to be employed in a call center, don’t ever think about link2support… it will eat you up leaving your only soul to survive! the company is not treating them humans but machines, without hearts and wisdom.

  • check out the pinoypress forums (http://www.pinoypress.net/forums/categories.php) on life in call centers. there, you can vent or post anything.

  • punk_dude

    six eleven outbound call center sucks!!!

  • Beebee


    JPMorgan Chase Bank, N.A. will be having a Job Fair this February 22 to 25 at the Marco Polo Hotel in Davao City.

    JPMorgan Chase is one of the largest financial institutions in the world with over $1.6 trillion in assets with over 170,000 employees in over 50 countries. It has six main lines of businesses:

    Credit Card Services
    Retail Financial Services
    Commercial Banking
    Asset Management
    Treasuries and Securities Services
    Investment Banking

    For more information, please visit http://www.jpmorganchase.com or at our career site at careers.jpmorganchase.com.

  • rye

    Davao First Transcription Center Corporation (DFTCC) is a wholly Filipino-owned corporate entity established by entrepreneurs of Davao City with basic goal:

    To provide highly accurate, timely, and quality transcription services and position ourselves as major partner & arm of clients to deliver solutions at highest level of discipline & competencies aligned with clients consideration.

    The company beams as a duly certified training institute in transcription the first in Mindanao. The training facilities, highly advanced technical equipment, software and related medical references acquired by DFTCC are not only comparable with those of the leading transcription company in Metro Manila. It is also an Accredited Training Institution for Medical Transcription by TESDA.

    Medical and Business Transcription
    Candidate must possess at least a Vocational Diploma/ Short Course Certificate or College Level in any field.
    Preferably with transcription background but not required.
    Typing speed: 40-50WPM.
    Full time positions available.
    Required language(s): Above Average English, Understanding of basic Spanish and other language will be an advantage.
    Career Opportunities:
    Business Transcriptionist
    Medical Transcriptionist
    Quality Analyst

    Bring Resum and recent 2×2 ID picture
    17th Floor Landco Corporate Center
    J.P. Laurel Avenue, Davao City

    Tel. no. 82. 227.9439 to 40 Connecting all Dept.
    Fax no. 82. 227.7835
    Email address info@thequaliserv.com
    Website http://www.thequaliserv.com

    Please look for
    Mr. Adrian Tumpag or Ms. Charlotte Ganacias

  • boycott link2support!

    don’t trust conentrix aka link2support. they suck!

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