The BPO Industry Employees Network (BIEN) is calling for West Contact Services, Inc. to recognize and uphold the security of tenure of the firm’s 5,000 workers after it sold its shares and contract to Alorica, a call center company with 36 facilities worldwide and is based in Irvine, California.
BIEN’s President, Ian Porquia, said they “are strongly calling West Contact Services, Inc. to listen to the demands of its employees and show more compassion in treating them as this will impact greatly on the economic survival of their families.”
“BPO employees are mostly bread-winners and help the economy. The BPO industry has registered total revenues of $15 billion in 2014 alone, second to the remittances of OFW’s,” he added.
